Revision Table Jun 1, 2023
Revision of Terms of Service (Jun 1, 2023)
Last updated
Revision of Terms of Service (Jun 1, 2023)
Last updated
| Before (Version of 2022-11-21) | After (Version of 2023-06-01) |
|---|---|
II. MEMBERSHIP
II. MEMBERSHIP
Withdrawal from Paid Membership
Withdrawal from Paid Membership
If you choose to stop using Imagoworks Service, you may terminate the service by giving explicit notice to Imagoworks fourteen (14) days prior to the date of termination.
If you choose to stop using the Imagoworks Service, you may terminate the service by giving explicit notice to Imagoworks fourteen (14) days prior to the date of termination. In the event you choose to delete the Account, a refund of any remaining credits is only possible if a request.
IV. PAYMENT TERMS
IV. Payments and Refunds
In accordance with Article 4, paragraph 2, the service fee for Imagoworks Service (“Service Fee”) is set in the Account and may be changed periodically by Imagoworks at its sole discretion. Any taxes or duties related to Service Fees incurred within your country will be borne by the paying member user.
Purchase Application and Consent to the provision of Personal Information
Payments and refunds for the Imagoworks Service are governed by the "Act On The Consumer Protection In Electronic Commerce" You apply for purchases regarding the Imagoworks Service using the following methods or similar methods, and Imagoworks shall provide the following with respect to purchase applications in an easily understandable manner:
Searching for, and selecting, the relevant goods or services
Entering email addresses or other relevant information
Confirming the Terms and Conditions and related information
Agreeing to the Terms and Conditions and confirming or rejecting the items mentioned in C above (e.g., by mouse click)
Applying for the purchase of goods or services and agreeing to the confirmation of such purchase or Imagoworks' verification of such
In cases where Imagoworks needs to provide your personal information to a third party, Imagoworks shall inform you of the following: 1) the recipient of the personal information, 2) the purpose of use for the personal information by the recipient, 3) the items of personal information being provided, 4) the recipient's retention and usage period for the personal information. Consent must be obtained regarding the provision of personal information. (This also applies if any changes occur.)
If Imagoworks entrusts the handling of the user's personal information to a third party to facilitate business operations, Imagoworks must inform you of the following: 1) the recipient of the personal information, 2) the nature of the outsourced tasks involving personal information handling, and consent must be obtained. (This also applies if any changes occur.) However, in cases where it is necessary for the performance of the service contract and for the convenience of the user, Imagoworks can provide notice to you through the personal information handling policy using the methods stipulated in the "Act On The Consumer Protection In Electronic Commerce" without going through the notification and consent procedures .
Payments
Imagoworks issues a digital record or evidence containing a fixed amount of electronic information (hereinafter referred to as "Credit").
In order to use the Imagoworks Service, you must utilize the Credit issued by Imagoworks.
You can purchase Credit through the payment module provided on the Imago website. In the event you use the Imagoworks Service through affiliated partners, you can make purchases and payments through those respective partners.
When you use the Imagoworks Service, the corresponding amount of Credit that you possess will be deducted in accordance with the prices set by Imagoworks for the services. In cases where you use the Imagoworks Service on a monthly subscription basis, the Credit corresponding to the subscribed product will be automatically deducted on the day that marks 31 days from your payment date.
There is no set expiration date for Credit, and you are allowed to use the Credit in your possession at any time without restriction.
Supply of Goods, Etc.
Unless otherwise agreed upon between Imagoworks and you with respect to the timing of supply of goods or services, Imagoworks shall take the necessary measures to allow you to use Imagoworks Services when deducting the Credit.
Refunds
If Imagoworks is unable to provide the goods, etc., that are requested by you due to technical issues or other specific reasons as stipulated in the Terms and Conditions, Imagoworks shall promptly notify you of such reasons and provide a refund or take the necessary actions to provide a refund within 3 business days of your payment date.
The STL files designed and provided to you through the Imagoworks Service (hereinafter referred to as "STL Files") are individually designed, created, and produced exclusively for you and cannot be resold to other users. Therefore, exchanges, returns, and refunds are generally restricted once the STL files have been provided, delivered, or shared with you. However, you may request a refund in the following cases where Imagoworks is at fault, and in such cases, Imagoworks will refund the deducted Credit.
Occurrence of mesh distortion in the STL Files
Failure of the user-applied inner surface settings to be applied to the designed STL Files
Technical issues (excluding your network issues) resulting in the failure to save exported STL data
Damage to the data (volume and design STL) stored in the storage subscription service
After purchasing Credit, you may withdraw your purchase and request a refund at any time. In such cases, Imagoworks will refund you the full amount of the Credit you possess. You can request a refund in the amount corresponding to the remaining Credit shown on the Help Page of the Imago website.
Imagoworks will refund already received payments for goods, etc., within 3 business days of the date your refund request was received in accordance with paragraph 3 above. In cases where Imagoworks delays such a refund for goods, etc., Imagoworks will pay you interest calculated using the delay interest rate specified in Article 21-3 of the “Act On The Consumer Protection In Electronic Commerce”. Imagoworks will promptly make a request with the entity that provided the payment module to you, through which you made the payment for the goods or other items, to suspend or cancel the billing of the payment for the goods, etc. Imagoworks will not claim a penalty fee or seek damages from you for the withdrawal of offer. However, if the goods, etc., differ from the displayed or advertised content or from the contractual terms and are returned due to such reasons, Imagoworks will bear the costs necessary for the return of the goods, etc.
Refunds of payments made through credit cards are subject to the policies of Payment Wall, Imagoworks' payment gateway. Accordingly, the cancellation period for credit card payments is within 180 days of your credit card payment date, and refunds of credit card payment are not possible after 180 days. For your refund requests received after 180 days of your credit card payment date, Imagoworks will transfer the corresponding amount to your account and may contact you to obtain the necessary information for the refund process.
Credit that has not been purchased by you is not included in the amount that is refundable
If you encounter any inconveniences related to payments and refunds while using the Imagoworks Services, you can seek a resolution through the Help Page of the Imago website.
X. DISCLAIMERS, LIMITATIONS OF LIABILITY, INDEMNIFICATION AND TRADE RESTRICTIONS
X. DISCLAIMERS, LIMITATIONS OF LIABILITY, INDEMNIFICATION AND TRADE RESTRICTIONS
Disclaimers
Disclaimers
You confirm that when using patient's oral images (including CAD formats, image formats, and all associated information) for Imagoworks services, you have obtained appropriate consent from the patient for the use of such data. However, in cases where you have not obtained adequate consent from the patient, you guarantee that your use of this service is in accordance with the proper procedures prescribed by law such as anonymization, etc., and you acknowledge that any liability arising from non-compliance rests solely with you.
Note: The translation provided above maintains the same conditions as the original text for accuracy. However, please note that legal contexts and requirements may vary by jurisdiction, and it is essential to consult with legal professionals to ensure compliance with applicable laws and regulations.