Oct. 21, 2022
This Privacy Policy replaces and supersedes all prior versions.
This is an archived version of our Privacy Policy. Check the current version.
Your Privacy is important to us. We have created this Privacy Policy(this "Privacy Policy" or "Policy") to notify you how we treat personally identifiable information and other information that we collect and store through the website or mobile application of Imagoworks, Inc.("Imagoworks," "we," "us" or "our")(collectively, "Imago Website" https://imagoworks.ai). This Policy applies only to information collected by Imagoworks through Imago Website and does not apply to information you post to public areas or third-party websites, except as set forth herein. This Policy is incorporated by reference into the Terms of Service to which you agreed to upon entering the Imago Website, and capitalized terms used but not defined in this Privacy Policy have the meaning given to them in the Terms of Service. When using the Imago Website and 3Dme Service, your Personal Information is subject to the privacy related laws and regulations of the Republic of Korea, where Imagoworks’s principal place of business is located. This Policy imposes no duties on Imagoworks not imposed by the Applicable Law (as defined below).
By accessing the Imago Website and providing Imagoworks with personally identifiable information and data, you consent to the exclusive jurisdiction of the Republic of Korea for any and all disputes or actions that may arise. Personally identifiable information and data about you includes information such as your name, birth date, e-mail address or mailing address, and any other information or data that is identified with you personally (“Personal Information”). In some countries, like those in the EU, items such as IP addresses, cookies, or mobile device identifiers may also be considered Personal Information.
1. WHY WE COLLECT PERSONAL INFORMATION (PURPOSE)
The purpose of collecting Personal Information by Imagoworks is to provide optimized and customized services by confirming the user’s identity and intention to use 3Dme Service. When registering as a member for the first time, Imagoworks collects only the minimum information necessary to perform the essential functions of 3Dme Service, and may additionally collect information necessary for payment, delivery of goods, and refunds according to the use of the service provided by Imagoworks.
Mandatory data may be required by law (e.g., tax law, regulations related to medical devices, and others) or contract. Such Personal Information is collected, processed, stored, used, and disclosed according to applicable legal stipulations. Unless we are required by law to collect, process, store or disclose certain Personal Information, disclosure of your Personal Information is voluntary.
2. WHAT INFORMATION AND HOW WE GATHER FROM USERS OR MEMBERS
The information we learn from you (whether users or members) helps us personalize and improve your experience at the Imago Website, and the following are the types of Personal Information we generally gather:
Information You Provide: We receive information if and when you access the Imago Website, create an account, or make orders and purchases through the Imago Website. Any Personal Information you provide is voluntarily offered by you or is necessary for the purposes for which it is to be used. You have no obligation to provide all information requested on any Imagoworks form, but the failure to do so may impact Imagoworks’s ability to respond to your inquiry, problem, request, or other communication, and may result, in the case of other service request, in the denial of such a request.
Automatic Information: We automatically receive and record certain types of information whenever you interact with us. This information, which is recordable any time you use the internet, includes the Internet Protocol (IP) address used to connect your computer or mobile to the internet; your domain name, if any; and computer and connection information, such as browser type and version. In addition, like many websites, we use a technology called “cookies” to record your activity while visiting Imago Website. You have the option to accept installation of all or some of our cookies, or to reject all cookies by setting options in your web browser. For more information on cookies, please see Article 14 of this Privacy Policy.
We use this information to learn how you use Imago Website, to remember your preferences, and to diagnose problems.
DNT requests: Some browsers incorporate a “Do Not Track” (“DNT”) or similar feature that signals to digital services that a user does not want to have their online activity tracked. Because there is not yet an accepted standard for how to respond to DNT signals, we and our service providers (like many digital service operators) do not respond to DNT signals.
Moreover, the following are the specific types of Personal Information we gather:
| Tasks | Collected Information | Retention Period |
|---|---|---|
Confirmation of identity, SSO linkage, contact for notice of violation of privacy policy and modification of these terms of Service | (Required) Name, ID, password, nickname, mobile phone number, email address, country of origin, alien registration number (for foreigners) | Until membership withdrawal |
Order, payment and delivery service | (Required) Name, ID, phone number, country, address, email address, bank account information, mobile phone number when paying by movie phone, payment information | Withdrawal of subscription or contract |
New service development, customized service provision and marketing, service use statistics and surveys | (Optional) Gender, date of birth, mobile phone number, email address | Until membership withdrawal |
Integrated service operation such as identification, identity verification, age verification, illegal use prevention, customized service, etc. (ID/PW search and Imagoworks’s 3Dme Service) | (Required) Name, ID, password, nickname, gender, date of birth, mobile phone number, e-mail address, country, occupation, bio or career, dental hospital, dental hospital address, dental hospital contact information, CI/DI, i-PIN authentication result, telecommunication company, foreign national information, service use record, device information | Until membership withdrawal |
3. PERIOD OF RETENTION AND USE OF PERSONAL INFORMATION
Imagoworks retains and uses your Personal Information during the period of retention in accordance with relevant laws and regulations or retains and uses your Personal Information during the period of retention agreed upon by you when we collected your Personal Information. Accordingly, the period for which Imagoworks retains and uses your Personal Information is as follows:
| Purpose of Collection | Retention and Use Period |
|---|---|
Notice of identity verification, SSO linkage, Privacy Policy violation, and changes to the Privacy Policy | Withdrawal of membership |
Ordering, payment, and delivery services | Withdrawal of subscription or contract |
New service development, providing customized service, service usage statistics and surveys | Withdrawal of membership |
Integrated service operation, such as identity verification, age verification, prevention of illegal use, customized service (ID/PW search and 3Dme Service) | Withdrawal of membership |
Notwithstanding the foregoing, Imagoworks may retain and use your Personal Information for a certain period of time as follows if it is required under relevant laws and regulations even if the period of retention and use of your Personal Information with your consent has elapsed:
| Applicable Laws | Purpose of Collection and Use | Information Collected and Used | Retention and Use Period |
|---|---|---|---|
Communications Secret Protection Act | Provided upon request by an investigative agency upon receipt of a court warrant | Computer communication, internet log record data, access destination tracking data (IP), etc. |
3 months |
Subscriber telecommunication date, start/end time, counterparty subscriber number, frequency of use, and location tracking data | 1 Year | ||
Consumer Protection in E-Commerce Transactions | Records of transactions such as labeling, advertisements, contract details, and performance, etc.
| Records of labeling and advertisements
| 6 Months |
Consumer identification information, contract/subscription withdrawal records, etc.
|
5 Years | ||
Consumer complaints and dispute resolution records. | 3 Years | ||
National Tax Basic Law | Calculations of national tax exclusion periods and expiring prescription for national tax collection rights, etc.
|
Tax base and tax reporting data, etc. |
5 Years |
VAT Law | Tax invoices, import tax invoices, receipts, etc. | Tax base of VAT and reporting data of tax amount, etc. |
5 Years |
Electronic Financial Transaction Act | Manage and check electronic financial transaction records | Records on electronic financial transactions, information on counterparties, etc. |
5 years |
4. RETENTION OF PERSONAL INFORMATION OF UNUSED ACCOUNTS
Notwithstanding the list of circumstances in the foregoing section, we retain your Personal Information in accordance with Article 39(6) of the Personal Information Protection Act. The Personal Information of any user who has not accessed the website or services for at least one (1) year is separately stored and managed, and after three (3) years is permanently destroyed.
Imagoworks will notify you (by email, text message, or other means of notice) of the fact that your Personal Information is scheduled to be destroyed within thirty (30) days in advance and the items of Personal Information that are to be destroyed. In addition, Imagoworks will notify you (by email, text message, or other means of notice) that your account is scheduled to become inactive within thirty (30) days in advance and such notice will include the date your account will become inactive, the fact inactive data is stored separately, and what Personal Information will be stored separately.
5. METHOD OF DESTRUCTION OF PERSONAL INFORMATION
We promptly destroy Personal Information when a) the retention period in the foregoing section expires, or b) the purpose for which the use, processing, or retention of the Personal Information expires. We destroy Personal Information recorded and stored in electronic file format in a way that cannot be restored or reproduced, and Personal Information recorded and stored in paper documents is destroyed by crushing or incineration with a shredder.
If the relevant retention period of applicable Personal Information has elapsed or the Personal Information must be retained in accordance with other laws despite the purpose of the use of the Personal Information having concluded, the Personal Information will be moved to and stored on a separate database for preservation.
Imagoworks selects and destroys Personal Information with the approval of Imagoworks’ privacy officer.
6. USE OF YOUR PERSONAL INFORMATION
We may use or disclose the Personal Information we collect for one or more of the following purposes:
To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our services, we will use that Personal Information to respond to your inquiry. If you provide your Personal Information to purchase a service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns or warranty claims.
To provide, support, personalize, and develop the Imago Website, 3Dme Service and all other existing and new services.
To create, maintain, customize, and secure an account you may have with us.
To process your requests, purchases, transactions, and payments and prevent transactional fraud.
To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
To personalize Imago Website experience and to deliver content and service offerings relevant to your interests, including targeted offers and ads through the Imago Website, third-party sites, and via email or text message (with your prior consent, when required by law).
To help maintain the safety, security, and integrity of the Imago Website and products and services.
For testing, research, analysis, and product development, including to develop and improve the Imago Website and 3Dme Service.
To respond to law enforcement requests and as required by the applicable law, court order, or governmental regulations.
As described to you when collecting your Personal Information or as otherwise set forth in the applicable privacy related laws.
We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
7. PROCESSING OF PERSONAL INFORMATION BY THIRD PARTIES
As described in this Privacy Policy or with your permission, when Imagoworks provides any services or products you request, or if third parties provide processing services to Imagoworks (for example, data processing, credit card processing, or marketing services), Imagoworks may entrust processing of your Personal Information to a third party consignee. In this case, the third-party consignee has no right to use the information shared by Imagoworks for any other purpose.
| Processor | Purpose | Method of Retention and Use Period |
|---|---|---|
Medit Co., Ltd. | Cloud Services | Withdrawal of membership or termination of contract |
Microsoft Corporation | Web Service and Server Operations | Withdrawal of membership or termination of contract |
Hubspot | Email Messaging | Withdrawal of membership or termination of contract |
Payment Wall Inc. | Payment Services | Withdrawal of membership or termination of contract |
Imagoworks, in accordance with Article 26 of the Personal Information Protection Act, includes in its consignment and entrustment contracts with third parties (i) the prohibition of processing of Personal Information other than for the purpose of the entrusted work; (ii) technical and administrative protection measures; (iii) restrictions on re-entrustment; (iv) management and supervision of the trustee to ensure proper handling and protection of Personal Information; and (v) compensation for damages.
If the contents of the consignment work or the consignee changes, we will disclose the changes through this Privacy Policy without delay.
8. SHARING OF PERSONAL INFORMATION WITH THIRD PARTIES
Imagoworks does not use or share your Personal Information to a third party beyond the scope of this Privacy Policy, except with your consent or in accordance with relevant laws and regulations.
We may share Personal Information about you with third parties only in order to provide services or products that you have requested or that provide services to us (such as data processing services, credit card processing, or marketing services), when we have your permission, or as otherwise described in this Privacy Policy. We do not and will not provide your Personal Information to third parties for purposes beyond the scope of this Privacy Policy, unless you consent, or we are required to do so by applicable laws and regulations. Third-party providers, who use such data in accordance with this Privacy Policy, may need Personal Information to perform their functions, and may use this Personal Information to contact you in the future to tell you about services we think will be of interest to you (of which you may opt-out as previously explained above). These companies are not authorized to use the information we share with them for any other purpose.
We will provide Personal Information if required by law, such as in response to a subpoena or similar legal process, or as necessary to enforce the Terms of Service for the Imago Website, or as necessary to protect your vital interests; provided, however, that we will ask for your separate consent if required by applicable laws and regulations. In the event of a corporate sale, merger, reorganization, dissolution, or similar event, user information, including Personal Information, may be one of the transferred assets and if so, it we will ask for your separate consent if required by applicable laws and regulations. In any of events in the preceding sentence, we will not be liable for your information no longer in our possession.
9. TRANSFER OF PERSONAL INFORMATION TO OTHER COUNTRIES
We entrust some of the tasks necessary for service provision to an external company. We manage and supervise the entrusted company (the “Consignee”) through a personal information processing and consignment agreement in order to ensure that the Consignee safely and properly processes your Personal Information in accordance with this Privacy Policy, including the destruction or return of your Personal Information in the event the agreement is terminated.
The Consignees are as follows:
| Consignee | Contact Information | Purpose of Use of Personal Information | Items Consigned | Consignee Country | Transfer Date | Method of Retention and Use Period |
|---|---|---|---|---|---|---|
Microsoft Corporation | Web service and server operations | All items consented to for collection and use | United States | Upon consent or as necessary from time to time | Until end of membership or termination of contract | |
Hubspot | Email services | Name, email address | United States | Upon consent or as necessary from time to time | Until end of membership or termination of contract | |
Payment Wall Inc. | Payment Information | All items consented to for collection and use | United States | Upon consent or as necessary from time to time | Until end of membership or termination of contract |
10. PROTECTION OF PERSONAL INFORMATION
Imagoworks complies with the Personal Information Protection Act; the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.; the Act on the Use and Protection of Credit Information; the Act on the Protection, Use, etc. of Location Information; the Act on the Development of Cloud Computing and the Protection of its Users; the Framework Act on Electronic Documents and Transactions; the Electronic Signature Act; the Smart Grid Construction and Utilization Promotion Act; the Medical Service Act; and so on (the “Applicable Laws”). Furthermore, the applicable personal information protection guidelines established by the Korean government to maintain the privacy and security of your Personal Information. If a breach occurs that may have compromised the privacy or security of your Personal Information, we will let you know promptly. We will follow the duties and privacy practices described in this Privacy Policy and the Terms of Service.
While no method of data transmission is guaranteed against unlawful third-party interception or other misuse (for example, e-mails sent to or from the Imago Website may not be secure), Imagoworks uses commercially reasonable efforts to ensure protection of your Personal Information from unauthorized access, disclosure, alteration, and destruction. Data collection and processing, by Imagoworks and third-party providers may occur in the United States of America.
11. RIGHTS AND OBLIGATIONS YOU (OR YOUR LEGAL REPRESENTATIVE) HAVE WITH RESPECT TO PERSONAL INFORMATION AND HOW TO EXERCISE THEM
In addition to other rights specified in this Privacy Policy, you and your legal representatives have the following rights: (i) the right to object, for legitimate reasons, to the processing of your Personal Information; (ii) the right to inquire, correct, change, and withdraw your Personal Information you or your legal representative provided to Imagoworks; (iii) upon proof of identity, the right to access information with respect to whether Imagoworks is processing your Personal Information, the purposes of such processing, the categories of Personal Information processed, the recipients of your Personal Information, locations where your Personal Information is transferred or processed, the manner in which the Personal Information was communicated to Imagoworks, and, to the extent your Personal Information is automatically processed, information that enables you to understand and challenge the underlying logic of such processing to the extent a decision by Imagoworks is directly impacted by such processing; and (iv) the right to amend, rectify, complete, update, lock, or delete any of your Personal Information that is inaccurate, incomplete, ambiguous, out-of-date, or expired, or the collection, use, communication, or maintenance of which is prohibited under the Applicable Law or incompatible with the purpose for which it was originally collected or subsequently authorized.
You and your legal representative may exercise rights listed in this Article to Imagoworks in writing, e-mail, fax, or other communication in accordance with Article 41, Paragraph 1 of the Enforcement Decree of the Personal Information Protection Act and we will promptly carry out such request.
We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort (for instance, requests concerning information residing on backup tapes), jeopardize the privacy or rights of others, would be extremely impractical, or for which access is not otherwise required.
12. PROCESSING OF PERSONAL INFORMATION FOR CHILDREN UNDER THE AGE OF 14
You may not use or access any part of the Imago Website or the 3Dme Service if you are under 18 years of age. Imagoworks does not knowingly collect data or Personal Information from minors under the age of 18 years. If you are under 18, DO NOT provide any Personal Information. If you have reason to think that a minor has provided Personal Information to Imagoworks, contact us at support@Imagoworks.ai, and we will use commercially reasonable efforts to delete that information from our databases.
When Imagoworks collects Personal Information from children under the age of 14, it collects only the minimally required Personal Information necessary to perform the service and with the consent of the legal representative.
Required Information: name, relationship, and contact information of the legal representative
When collecting Personal Information from children under the age of 14 for the purpose of publicity related to processing by Imagoworks, we will obtain separate consent from the legal representative.
When Imagoworks collects Personal Information of children under the age of 14, we may request minimally required information, such as the legal representative’s name and contact information, from the child, and confirm whether the legal representative has consented in one of the following ways:
A method whereby the legal representative indicates whether or not consent by posting through an internet site, and notifying the controller of the Personal Information by sending a text message to the mobile phone of the legal representative that consent has been confirmed.
A method whereby a written consent form is issued directly to the legal representative or delivered by mail or fax, and the legal representative signs and seals the consent form and returns it to Imagoworks.
A method whereby Imagoworks may receive an expression and contents of consent from the legal representative by email.
A method whereby the legal representative is notified of the contents of the requested consent by phone and is instructed on how to provide consent and to check the contents of the requested content online, and a separate phone call to obtain the consent of the legal representative.
Other methods similar to the above listed methods to notify the legal representative of the contents of the requested consent and a means to confirm the intention to consent.
13. INTERNATIONAL USERS OR MEMBERS
3Dme Service and Imago Website are hosted in Korea. If you choose to use 3Dme Service and Imago Website from other regions of the world, then by your use of 3Dme Service and Imago Website, you acknowledge and agree that: (i) Imagoworks may share and transfer your Personal Information outside of those regions to Korea for 3Dme Service as required for us to perform our contractual obligations to you; and (ii) the laws and regulations of Korea shall govern your use of 3Dme Service and Imago Website and may differ from those of your country of residence.
Certain users or members who live outside of Korea in certain jurisdictions may have the option of requesting that their Personal Information be accessed, updated, and/or removed at any time from our active databases, subject to the applicable laws and regulations of such jurisdictions. Such users may also have the right to object to our processing of their Personal Information and/or request that we provide their Personal Information to another third party. We may require that such request be provided in writing, subject to the applicable laws and regulations with respect to the Personal Information required for the 3Dme Service. If you would like to access, update, object to processing, request provision to a third party, and/or request removal from our active database of your Personal Information, please contact us at support@imagoworks.ai. Any such requests will be honored within thirty (30) calendar days.
With respect to requests to remove or stop the processing of Personal Information, such requests received prior to initiation of the 3Dme Service will result in a cancellation of the 3Dme Service, and no result or output will be provided to you.
If you are a resident of California (CA), you are granted specific rights regarding access to your Personal Information under the California Online Privacy Protection Act and California Civil Code Section 1798.83. If you are a CA resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). If you are an EEA resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
14. COOKIES POLICY
We collect information through the use of technologies, including ones called “cookies,” as part of providing our website and services. Our cookie policy includes the definition of cookies, how we use cookies, how affiliated third parties use cookies, your choices regarding cookies, and additional information on cookies.
What Are Cookies And Why They Are Used: Cookies are very small pieces of data sent from a server to a user's browser. Cookie files are stored on your computer's hard drive and allow us and affiliated third parties to identify you and make it easier for you to use our website. Cookies identify your computer, but not you personally. Cookies may be session-only (removed after you close your browser) or persistent (remaining on your computer for a specific period of time after you close your browser).
How We Use Cookies And Their Purposes: When you access the Imago Website or use our services, we may place cookie files on your Web browser. We use cookies for the following purposes: to provide analysis information, to store preferences, and to store preference information to provide customized advertisements. We use both persistent cookies and session cookies. Certain cookies are essential for authenticating users and protecting user accounts from fraud.
Third Party Cookies: We may use third-party cookies to report usage-related statistics of the Imago Website and services and to deliver advertisements.
Your Choices Regarding Cookies: You have the right to decide whether to accept or reject our cookies. To delete cookies or instruct your web browser to delete or reject cookies, visit your web browser's help page. You can also choose to receive a prompt each time a cookie is saved, accept all cookies by default, or refuse to save cookies. However, if you delete cookies or do not accept cookies, you may not be able to use all features available to you, you may not be able to save your preferences, and some pages may not display properly.
For More Information: You can learn more about cookies at the following websites:
All About Cookies: http://www.allaboutcookies.org/
Network Advertising Initiative: http://www.networkadvertising.org/
15. OUR PRIVACY OFFICER AND CONTACT INFORMATION
Imagoworks manages Personal Information protection matters at its business headquarters.
Imagoworks Privacy Officer: Hakwan Kim
Email: hakwan@imagoworks.ai
Telephone: +82-2-6925-2093
Department and Position: Business Division/Director
16. DEPARTMENT FOR RECEIVING AND HANDLING REQUESTS FOR ACCESS TO PERSONAL INFORMATION
The department responsible for handling requests for access to Personal Information is stated in Article 15 of this Privacy Policy.
17. REMEDIES FOR INFRINGEMENT OF RIGHTS AND INTERESTS IN PERSONAL INFORMATION
A user residing in Korea with rights and interest in Personal Information may apply for dispute resolution or consultation with the Personal Information Dispute Mediation Committee or the Korea Internet & Security Agency Personal Information Infringement Report Center in order to receive relief from an infringement of their Personal Information. For Personal Information infringement reports and consultations, the following organizations may be contacted:
Personal Information Dispute Mediation Committee: (no area code) 1833-6972 (http://www.kopico.go.kr)
Personal Information Infringement Report Center: (no area code) 118 (privacy.kisa.or.kr)
Supreme Prosecutors’ Office: (no area code) 1301 (http://www.spo.go.kr)
National Police Agency: (no area code) 182 (ecrm.cyber.go.kr)
Imagoworks guarantees the right to self-determination of the subject of Personal Information and strives to provide counseling and relief from damage caused by any infringement of Personal Information.
For customer consultation and reporting related to the protection of Personal Information, please contact:
Department Name: Business Division
Privacy Officer: Hakwan Kim
Email: hakwan@imagoworks.ai
Telephone: +82-2-6925-2093
A user residing in Korea whose Personal Information was infringed due to a disposition or omission made by the head of a public institution in response to a request under Article 35 (Perusal of Personal Information), Article 36 (Correction/Deletion of Personal Information), and Article 37 (Suspension of Personal Information Process, etc.) of the Personal Information Protection Act may request an administrative trial as prescribed by the Administrative Appeals Act.
Central Administrative Judgment Committee: (no area code) 110 (http://www.simpan.go.kr)
Please contact us with any questions or comments about this Privacy Policy, your Personal Information, our use and disclosure practices, or your consent choices by email at contact@imagoworks.ai.
18. PRIVACY POLICY CHANGES AND UPDATES
We encourage you to visit this Privacy Policy periodically to check for any changes. This Privacy Policy is updated from time to time. If we change this Privacy Policy, we will provide the updated Privacy Policy through the Imagoworks website and service and indicate the latest revision date. If the modifications materially change your rights or obligations under this Privacy Policy, Imagoworks will use reasonable efforts to notify you of such changes. Your use of the Imago Website after the revised Privacy Policy takes effect indicates you have read, understand, and agree to the current version of this Privacy Policy.
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